Corporate Services end-of-year arrangements

Find out what the end-of-year deadlines and operating hours are for a range of staff and student services within Corporate Services, including Service Central, HR and Student Administration.

Submission and request deadlines

View key deadlines for Human Resources services, including submission of payroll documentation (eg timesheets and other salary claim forms) and termination documentation (eg resignations, fixed term contract end), in the following Knowledge Base article in Service Central: How will the university close down in December 2022 and January 2023 impact on HR services?

End-of-year arrangements

Due to the transferred NSW Bank Holiday to Friday 23 December, end-of-year operations will vary from service to service.

These changes to operation are listed below for each directorate, with offices closing at 5pm for that location unless detailed.

Human Resources

HR’s North Sydney offices will close from 23 December 2022–2 January 2023 inclusive.

Offices in all other states will shut from 3pm on 23 December 2022–2 January 2023 inclusive.

Properties and Facilities

The directorate’s NSW office will be closed from 5pm on Thursday 22 December 2022 and re-open on Tuesday 3 January 2023, and the offices in other states will close from 5pm on Friday 23 December 2022 and re-open on Tuesday 3 January 2023.

All campuses will be closed from 24 December 2022 to 2 January 2023 inclusive.

To learn more about campus closures and emergency access to campuses during this period, view the university closedown Knowledge Base article.

Note: Contact Security/NSC for all access requests.

Student Administration

Fees & Candidature Services will close from 24 December 2022–2 January 2023 inclusive.

Enrolments will close from 24 December 2022–2 January 2023 inclusive.

Graduations will close from 23 December 2022–2 January 2023 inclusive.

Administrative Services, Timetabling and Room Booking, and Enrolments and Student Records will close from 24 December 2022–2 January 2023 inclusive.

Student Systems and Policy will close from 23 December 2021–2 January 2023 inclusive.

AskACU Centres, the AskACU Contact Centre and the AskACU Online Contact Centre will close from 1pm on 23 December 2022–2 January 2023 inclusive. North Sydney, Strathfield and Blacktown AskACU Centres will close from 1pm on 22 December 2022–2 January 2023 inclusive.

Information Technology

IT’s North Sydney offices will close from 23 December 2022–2 January 2023 inclusive.

IT's offices in all other states will close from 24 December 2022–2 January 2023 inclusive.

Marketing and External Relations

The Marketing and External Relations offices in North Sydney will close from 22 December 2023 to 1 January 2024 inclusive. MER offices in all other states will close from 3pm on 22 December 2023 to 1 January 2024 inclusive.

For urgent media enquiries during this period please contact Jen Rosenberg at jen.rosenberg@acu.edu.au or 0407 845 634.

The AskACU/ACU Online Future Student enquiries centre will close from 1pm on 22 December 2023 to 1 January 2024 inclusive. However, the email inbox will be checked and cleared during that period except on public holidays

Service Delivery and Improvement

Service Central will close from 1pm on 23 December 2022–2 January 2022 inclusive.

Service Improvement Team will be closed from 1pm on 23 December 2022–2 January 2023 inclusive.

Finance

The Finance Directorate’s North Sydney offices will close from 23 December 2022–2 January 2023 inclusive.

Brisbane and Melbourne offices will close from 24 December 2022–2 January 2023 inclusive.

Student Support Services

Student Support Services (North Sydney, Strathfield and Blacktown campuses) will be closed from 5pm on Thursday 22 December 2022 and re-open on Tuesday 3 January 2023. 

Melbourne, Ballarat, Canberra, Brisbane and Adelaide campuses will be closed from 5pm on Friday 23 December 2022 and re-open on Tuesday 3 January 2023.

Sport, Wellbeing and Residential Life

The Sport, Wellbeing and Residential Life Directorate will close from 23 December 2022–2 January 2023 inclusive.

Student Accommodation in Sydney, Ballarat and Canberra will remain open during the holiday period. Residences will be staffed by Residential Advisors, with full-time staff on call during the shutdown period.

ACU Active (Gyms) in North Sydney and Melbourne will close from 22 December 2022–2 January 2023 inclusive.

ACU Medical Centres:

• North Sydney – Closed from now until end of January 2023
• Brisbane – Closed from 15 December 2022; reopens 4 January 2022
• Melbourne – Closed from 24 December 2022; reopens 2 January 2022

The Tracks in North Sydney, Strathfield, Brisbane, and Melbourne will close from 22 December 2022–2 January 2023 inclusive.

The Office of General Counsel and Governance

The Office of General Counsel and Governance will close from 23 December 2022–2 January 2023 inclusive.

Data Analytics and Strategic Insights

The Office of General Counsel and Governance will close from 23 December 2022–2 January 2023 inclusive.

Office of the Chief Operating Officer

The Chief Operating Officer's office will be closed from Monday 19 December and reopens on Monday 9 January 2023.