Changes to Service Central live chat experience

Since its launch in 2019, Service Central live chat has been a valuable resource assisting staff with locating ACU information and services. As part of an overall Service Central refresh over the next six months, chat is now undergoing its first makeover.

What’s changing and when?

From Thursday 6 October:

  • live chat will be accessible via the red chat icon in the lower right of the screen only
  • the chat window will pop up in the same browser window (no more switching between tabs to locate your chat box)
  • chat will prompt you to respond if you have been silent for some time
  • you’ll be able to access and download your entire chat history for reference.
What’s not changing?
Service Central is still dedicated to providing the highest level of customer service to ACU staff and remains your one-stop-shop for ACU information and services.
What do you need to do?

Remember to access live chat via the red chat icon only. The current 'start chat' button in the live chat tile will be removed.

 What’s coming in the Service Central refresh

The Service Central live chat upgrade is the first step in an overall Service Central refresh, which aims to deliver more out-of-hours support options and a new-look portal over the next six months.

More information will be available closer to release date, so watch this space.

Where to get help

Visit Service Central for further information or assistance.

You can also leave feedback on the portal or live chat experience using the 'submit feedback' button at the bottom of the portal.

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