Self-Service Password Reset is coming in July

Soon all staff will be able to reset their own ACU passwords using Self-Service Password Reset. Here’s what you need to know.

What is Self-Service Password Reset?

Self-Service Password Reset (SSPR) uses two multi-factor authentication (MFA) methods to verify your identity and allows you to securely reset your own ACU password.

What does this mean for me?

SSPR will be enabled on all staff accounts later in July. It will replace the current password reset system (which will be decommissioned by the end of the year). SSPR will allow all staff to reset their own ACU password without contacting Service Central.

What do I need to do?

SSPR requires two authentication methods, so later in July, after you log into an MFA-protected system, you’ll be prompted to either:

  • Set up a second authentication method (if you currently only have one registered), OR
  • Confirm your authentication methods (if you currently have two methods registered).

You can choose from the following authentication methods:

  • Microsoft Authenticator app (recommended as primary method)
  • SMS (recommended as secondary method
  • Personal email (for SSPR only; cannot be used to pass MFA challenges).
Is SSPR compulsory?

SSPR is not currently compulsory, so you can skip setup for a short time. However, you will be prompted every time you log in and it will become compulsory in the coming months. It is therefore recommended that you set up SSPR immediately.

Where can I get help?

Registration instructions will be published on Service Central and distributed through IT Advisories and Workplace posts prior to rollout. If you have any questions or queries, please contact Service Central.

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