Boost your skills and drive process improvements

Our Service Improvement Business Partners are offering a suite of training programs designed to equip you with the tools to enhance your role and contribute to ACU's success.

Learn how to optimise processes, deliver exceptional service, and foster a culture of continuous improvement. By participating in these training programs, you'll gain valuable skills, increase efficiency, and make a tangible impact on your team and the organisation.

Process Improvement at ACU

Discover the power of Lean methodology and learn how to identify and eliminate unnecessary steps in your daily work. This hands-on training will equip you with practical tools to identify and eliminate waste, streamline processes, and achieve significant time savings.

• Thursday 21 November
• Tuesday 3 December

Service Excellence

Are you looking to deliver exceptional customer experiences? This program will deepen your understanding of ACU's service culture, learn about the different types of service and customers, and develop techniques to deliver service excellence.

• Thursday 26 September

Business Process Management

Want to simplify complex tasks and deliver better customer outcomes? To do this, we need to understand our work before we can improve it. Business process management can help us by clarifying who does what, how to do it, and why it matters, all while improving customer experience, increasing efficiency, and improving quality and consistency of service. 

• Part A: Wednesday 9 October and Part B: Wednesday 23 October

For more information about each course, training dates and how to enrol, visit ACU's Learning Hub.