New to ACU?

Service Central provides a range of services and resources that can assist you get set up in your new role.

Find an answer to your question via our searchable knowledge base available 24/7

Service Central has over 1500+ knowledge articles with FAQs, guides, tutorials and useful information so you can find everything you need to know about working at ACU.

Check out some of our greatest hits below:

Make a request via the Service Central Portal available 24/7

At Service Central, we have a request form for (nearly) everything.
Broken air conditioner? There’s a form for that.
Printer needs more paper? There’s a form for that.
Ran out of milk? There’s a form for that too!

In the rare event there isn’t a form for what you need, please send us your request via the General Enquiry form.

Here are some common requests to help you get started:

If you can’t quite find the information you’re looking for or just need some additional support, our friendly Service Central Officers are here to help.

Call us to speak with a Service Central Officer on (07) 3623 7272. You can find our operating hours here.

Chat online with a Service Central Officer by clicking the chat icon at the bottom right corner of the Service Central portal. Available 9am – 5pm (AEDT) Monday to Friday.

New and returning ACU staff can also find an introduction to Service Central including common articles and request forms here.


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