This program builds on the time-tested secrets of “The New One Minute Manager” and introduces the conversations and skills first-time managers, and all managers, need to achieve success quickly and build positive relationships with their teams. Becoming a manager is one of the most challenging career transitions. Even managers with some experience may have never had formal training in the core skills and conversations which are critical to success.
Keep the team focused and aligned to the priorities that are established;
Develop core conversation skills;
Build positive team dynamics and relationships with your team;
Utilise best practice management approaches to how you manage your team.
What will I learn?
The four core conversation skills. You will learn how to:
Listen to Learn – focus on what the other person is saying;
Inquire for Understanding – ask open ended questions focusing on moving forward;
Tell Your Truth – avoid blame or judgement as you focus on moving forward;
Express Confidence – highlight previous qualities and skills and offer support as needed.
Skills to practice. You will learn how to:
Praise – ensuring recognition is provided for correct behaviours and results;
Redirect – providing a path to shift back towards the standard required, when behaviours or results are not meeting expectations;
Live ACU’s Mission, Vision and Values
Communicate with Impact
Coach and Develop
Make Informed Decisions
Course code: 11289
For registration enquiries, email: firstname.lastname@example.org or call Learning and Development, Human Resources on (02) 9465 9200. You can now express your interest through the expression of interest link for this program. You will be added to the registration list and the workshop will be scheduled in the specific campus or month when we have sufficient numbers.