In Service Excellence, we introduce you to the ACU service excellence framework, principles, expectations and standards. You will learn about different types of service, types of customers, and begin developing techniques to deliver service excellence.
All Staff
Internal Service Improvement Business Partner's
Tuesday 11 February 2025
9:30am to 11am (QLD)
10:30am to 12 Noon (NSW/ACT/VIC)
Virtual via Webinar
These workshops are available to all staff. They are not mandatory for casual staff.
Casual staff must obtain prior approval from their supervisor or manager to attend the training. For casual Academic staff such approval is required from the National Head of School or nominated supervisor (consistent with point 23. of the Employment of Sessional Academic Staff Policy)
The Faculty or Unit is responsible for paying the casual staff member for the time while they attend any non-mandatory professional development.
If you have any enquiries, please log a Service Central request.
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