In Service Excellence, we introduce you to the ACU service excellence framework, principles, expectations and standards. You will learn about different types of service, types of customers, and begin developing techniques to deliver service excellence.
All Staff
Internal Service Improvement Business Partner's
Tuesday 11 February 2025
9:30am to 11am (QLD)
10:30am to 12 Noon (NSW/ACT/VIC)
Virtual via Webinar
If you have any enquiries, please log a Service Central request.
Research estimates that we are interrupted every 13 minutes within the workplace. Left unmanaged, interruptions and distractions can have a significant impact on productivity and stress levels. Thro...
This interactive virtual workshop provides an opportunity for staff to understand and participate in a discussion about the Mission and its importance at ACU, how the Mission aligns with your work at ...
In Service Excellence, we introduce you to the ACU service excellence framework, principles, expectations and standards. You will learn about different types of service, types of customers, and begin ...
Team members care deeply about what happens in their performance appraisal. And yet quite often performance reviews are seen as time-consuming, demotivating, inaccurate, biased, and unfair. So making ...
Are you ready to lead your team in a hybrid work environment? Many leaders are now faced with creating and implementing a hybrid business model. Employees’ expectations have changes, and if we don’t a...
This program is for staff looking to develop a greater understanding of the importance of kinship and community in the everyday life of Aboriginal and Torres Strait Islander staff and students. This p...
This interactive virtual workshop provides an opportunity for staff to understand and participate in a discussion about the Mission and its importance at ACU, how the Mission aligns with your work at ...
As the concept of psychological safety has become popularised, some of the key elements risk being overlooked. Some inaccurately portray psychologically safe cultures as soft on performance, with low ...
This program is for staff looking to develop a greater understanding of the importance of kinship and community in the everyday life of Aboriginal and Torres Strait Islander staff and students. This p...
Institutions stand to gain a lot when they embed trust at their core. As well as being morally important, it’s an organisational enabler of high performance. Research by Paul Zak found that high trust...
Our Catholic intellectual tradition (CIT) is the foundation for so much of what we do here at ACU but few of us have taken the time to intentionally plumb the beauty and depth of this 2000-year-old tr...
When we set a goal, we often focus on the big actions that will make them a reality. However, committing to small habitual actions each day is more likely to make a difference in the long run. This...
Many of us believe the decisions we make at work are objective and rational, however research from various leading institutions suggests that our everyday decisions may be strongly influenced by our b...
Emotional intelligence is a cornerstone of effective leadership and collaboration within academic environments, empowering faculty, administrators, and staff to navigate complex interpersonal dynamics...
This workshop gives you the foundations for successfully shaping and running projects. The day is hands on, working on a project of yours (or a project idea).
Truth and Love are the key words ACU’s Mission Statement rests on, such that they are the words that appear on ACU’s official flag. What do these words mean, what is their relationship to each other a...
This program is for staff looking to develop a greater understanding of the importance of kinship and community in the everyday life of Aboriginal and Torres Strait Islander staff and students. This p...
This interactive virtual workshop provides an opportunity for staff to understand and participate in a discussion about the Mission and its importance at ACU, how the Mission aligns with your work at ...
Adapt, thrive, and lead the way in a world of constant change. In today’s fast-changing academic landscape, the ability to navigate evolving priorities and drive progress is critical for individual a...
Influencing is a core part of all roles as we seek to achieve results, often times without direct authority. Whether we are in a leadership role or not, increasing our influence will lead to better ou...
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