Facebook
Twitter
LinkedIn
Copy Link
Beginning and continuing with the heart
News 13 NovemberA message from the Executive Dean of Theology and Philosophy, Professor Richard Colledge: Bringing academic excellence to the table of engaging with others is the heart of all we do.
The work of the Service Matters Improvement Team (SMIT) has been recognised by the Vice-Chancellor’s Award for Service Excellence for its best-practice approach to service delivery.
The strategy adopted by Australian Catholic University (ACU) to deliver the highest quality professional services to support teaching and research through service excellence – the Service Matters Framework – was launched in 2014. The award recognises the contribution made by SMIT – Mr Bill McKendry (National Manager), Ms Nicole Van de Gard (Business Analyst) and Ms Betty Trezzi (now at another institution) – to support Service Leads in the implementation of the framework and to facilitate service improvement initiatives across the University.
A whole-of-university resource, SMIT has developed and delivered a training program across the University that aims to build staff capabilities in service excellence and process improvement methodology. The team has also been instrumental in leading and facilitating service improvement projects such as; the enhancement of the space booking process and Web Room Booker; the design and implementation of the ACU Project Management Model; and the improvement of email distribution list processes.
The award includes $2,500 prize money and the team has generously offered these funds towards the creation of a 2017 student scholarship. In addition, Dr Stephen Weller, Chief Operating Officer, has agreed to match the funds with an allocation from the Corporate Services Portfolio budget to create a $5,000 scholarship. The team is working with Enrolments, Fees and Scholarships to introduce five $1,000 residential scholarships for students with high academic ability living in student accommodation.
In all its work, SMIT has demonstrated a commitment to quality and collaboration, as well as a willingness to support all areas of the University in its pursuit of service excellence.
A message from the Executive Dean of Theology and Philosophy, Professor Richard Colledge: Bringing academic excellence to the table of engaging with others is the heart of all we do.
ACU invites First Nations students, staff, and community members to help shape our 10-Year Plan through nationwide consultations. Join us in building a culturally informed future.
A message from the Executive Dean of Law and Business Professor Andrew O'Neil: The Faculty of Law and Business continues to achieve significant impact in research, teaching, and external engagement.
A reminder that ACU email signatures must comply with the Brand Identity Guidelines and should not be used as a marketing tool.
All academic and professional staff are invited to the annual Centre for Education and Innovation Teaching and Learning Showcases. Join on campus events to celebrate teaching, storytelling and connect...
Reading lists are getting a refresh and will launch at ACU in January 2025. The library has been busy preparing for the change.
Let's be honest, this year has been tough. Whether from work demands, family pressures, or rising costs of living, many of us have felt the strain. By adopting good self-care practices, we can maintai...
The season of Advent begins on 1 December and continues through to Christmas Eve. Spread Christmas cheer by sending a Christmas-themed e-card or by adding a festive banner image to your email signatur...
Enter ACU’s Enterprise Clinic Pitch Prize Competition for your chance to win $3000. You can also register to attend the competition webinar on 27 November.
If you use saved searches and folders in EBSCO databases, continue reading to find out what you need to do before 25 November 2024.
Include an additional survey item in the Student Evaluation of Learning and Teaching (SELT) survey for units that are offered in Professional Term 8 (202497).
Due to the university close-down period, normal deadlines for a range of People and Capability processes and activities need to be adjusted. These include payroll, recruitment, new offers and onboardi...
As cyber security awareness month comes to a close, have you thought about what to do if you do fall prey to a cyber incident?
Have you ever wanted to link to an article, ebook, or chapter in your Canvas unit so students can read it in the context of your teaching? What about linking to a section of your Leganto reading list?...
Academic staff who have recently returned from parental leave are reminded that they may be eligible for reimbursement of childcare expenses if they are presenting a refereed paper at an international...
A message from the Executive Dean Faculty of Education and Arts Professor Mary Ryan: The Faculty of Education and Arts is dedicated to making a positive impact on the communities we serve.
Include an additional survey item in the Student Evaluation of Learning and Teaching (SELT) survey for units that are offered in Term 4 (Foundation Studies) (202474).
A reflection from ACU Chaplain Fr Michael Buck on the Camino pilgrimage.
As Halloween approaches, Campus Ministry reflects on how this 'festival of fear' can be balanced against the love encapsulated by All Saints Day.
As we approach one year since ACU gained the prestigious Carnegie Classification for Community Engagement (CE), it is important to reflect on ACU’s growing commitment to CE in our core business and th...
Visit Service Central to access Corporate Services.