
Hope through love and service
News 23 AprilA message from the Provost Professor Julie Cogin.
01 September 2016
Share
The work of the Service Matters Improvement Team (SMIT) has been recognised by the Vice-Chancellor’s Award for Service Excellence for its best-practice approach to service delivery.
The strategy adopted by Australian Catholic University (ACU) to deliver the highest quality professional services to support teaching and research through service excellence – the Service Matters Framework – was launched in 2014. The award recognises the contribution made by SMIT – Mr Bill McKendry (National Manager), Ms Nicole Van de Gard (Business Analyst) and Ms Betty Trezzi (now at another institution) – to support Service Leads in the implementation of the framework and to facilitate service improvement initiatives across the University.
A whole-of-university resource, SMIT has developed and delivered a training program across the University that aims to build staff capabilities in service excellence and process improvement methodology. The team has also been instrumental in leading and facilitating service improvement projects such as; the enhancement of the space booking process and Web Room Booker; the design and implementation of the ACU Project Management Model; and the improvement of email distribution list processes.
The award includes $2,500 prize money and the team has generously offered these funds towards the creation of a 2017 student scholarship. In addition, Dr Stephen Weller, Chief Operating Officer, has agreed to match the funds with an allocation from the Corporate Services Portfolio budget to create a $5,000 scholarship. The team is working with Enrolments, Fees and Scholarships to introduce five $1,000 residential scholarships for students with high academic ability living in student accommodation.
In all its work, SMIT has demonstrated a commitment to quality and collaboration, as well as a willingness to support all areas of the University in its pursuit of service excellence.
A message from the Provost Professor Julie Cogin.
Join us for an online session designed to help you get the most out of EndNote when working on your thesis or publications.
Include an additional survey item in the Student Evaluation of Learning and Teaching (SELT) survey for units that are offered in Semester 1 (202530) and Professional Term 3 (202515).
Curious about how ACU is turning its equity commitments into real-world impact? Explore how teams across the university are creating meaningful change through widening participation projects.
The Digest from Academic Board meeting 01/2025, held on 19 February 2025, is now available.
All ACU staff and students are invited to a commemorative prayer service at your local campus ahead of Anzac Day. Please join us at your local campus to remember and honour our service men and women w...
As we move towards the celebration of Easter, Pope Francis reminds us of the meaning and joy of the passion, death, and resurrection of Jesus.
Register to attend the first Aquero Lecture of 2025.
A message from the Chief Operating Officer, Patrick Woods.
As ACU positions itself as a leading university in human flourishing, it is important to consider the value of community-engaged practices. The ACU and DePaul conference provides a perfect opportunity...
Please be aware of the following changes to payroll processing dates next week.
As reported in various news outlets, a recent cyber incident has impacted a number of Australian Superannuation funds. UniSuper has confirmed that they are not impacted by the incident but remain vigi...
Advance your career in teaching and learning with the Graduate Certificate in Higher Education. Enrol by 14 April 2025 to get started in Professional Term 4.
Applications for the 2025 Teaching Development Grants and Citations and Awards programs open soon. Register for an information session to learn how to be recognised for your contributions to teaching ...
ACU Library’s Research Engagement team is running their Research Essentials skills sessions again in 2025. Metrics Week 1 aims to introduce you to the types of metrics you can use in grant application...
A message from Deputy Vice-Chancellor (Research and Enterprise) Professor Abid Khan: ACU is integrating our research excellence within a comprehensive framework focused on human flourishing.
Thank you to everyone within our ACU community who engaged with Respect at Uni Week 2025. This year we focused on Shining a Light on Respect.
The Student Administration teams have been extremely active during the first quarter of 2025.
ServiceNow will now be used for receiving and referring complaints, as well as communicating with stakeholders regarding complaints and feedback received. Learn more about this and the recent changes ...
Student Communications (MER) compiles, edits and sends a monthly Student News and Events bulletin. This bulletin is sent to all students, nationally, and includes a broad cross-section of news, announ...
Visit Service Central to access Corporate Services.