COVID-19 - ACU introduces remote working protocols

A message from the Chief Operating Officer Dr Stephen Weller.

Due to COVID-19, ACU has developed protocols for working remotely.

The university remains open to staff and students and we are working to re-design campus-based delivery of units to modes that support social distancing and online delivery where feasible.

However, we recognise that there are staff who may need to request remote working arrangements during the current circumstances.

What do the new protocols cover?

The Protocol for working remotely during COVID-19 outline:

  • the process that applies to working remotely
  • how remote working applications will be considered and prioritised
  • the delegation to approve applications
  • how remote working arrangements will be managed, including expectations and accountability
  • practical advice on how to work remotely or manage remote working arrangements.
Who can apply to work remotely?

Where appropriate, staff may submit a request to work remotely. Where multiple staff from the same organisational unit submit requests to work remotely, prioritisation will be in line with the Fair Work Act and Right to request Flexible Working Arrangements. Consideration also includes:

  • whether the staff member’s work can be done from home
  • the impact on business continuity and on other teams
  • whether a staff member is required to self-isolate or is diagnosed with COVID-19
  • whether a staff member has carer responsibilities
  • whether a staff member has a medical condition or is otherwise at high risk of COVID-19 complications.

All work from home applications will be considered by the relevant member of the executive.

Staff who submit a request to work remotely must have internet access and access to equipment, including a home work station. The university will not provide equipment to work remotely. Visit the ‘How do I work from home?’ knowledge article on Service Central to determine whether you will be able to work from home effectively before submitting a request.

Please note that the following will not be considered as reasons to request a remote working arrangement:

  • avoiding public transport whilst it remains an essential service
  • caring for children whilst schools remain open
  • caring for elderly family who are otherwise well.

Leave provisions are available to support staff who seek time off work including annual leave, long service leave, leave without pay and flexible arrangements, including modifying start and finish times.

How do I request a remote working arrangement?

To request a remote working arrangement please complete the Working from Home Agreement.

Submit your completed request to your relevant member of the executive (ie, your director, executive dean etc). If your request is approved you must also submit a copy of the signed form to Service Central via the general enquiry form.

Tips for working remotely

The university has developed Tips for working better whilst working remotely to support staff who have working from home arrangements.

The tips include advice on keeping informed, preparing to work from home, maintaining work health and safety, and staying connected.

More information

Please continue to stay informed by reading the regular ACU Announcements sent via email and visiting the FAQs on the ACU website, which are regularly updated.


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