Corporate Services end-of-year arrangements and deadlines

Find out what the end-of-year deadlines and operating hours are for a range of staff and student services within Corporate Services.

Submission and request deadlines
End-of-year arrangements

Due to the transferred NSW Bank Holiday to Thursday 24 December, end-of-year operations will vary from service to service.

These changes to operation are listed below for each directorate, with offices closing at 5pm for that location unless detailed.

You can view an at-a-glance summary of these arrangements in Service Central.

Properties and Facilities

The directorate’s NSW office will close from 24 December 2020 to 1 January 2021 inclusive, and the office for other states will close from 25 December 2020 to 1 January 2021 inclusive.

All campuses will be closed from 25 December 2020 to 1 January 2021 inclusive.

To learn more about campus closures and emergency access to campuses during this period, view the university closedown Knowledge Base article.

Office of General Counsel and Governance

The Office of General Counsel and Governance will close from 24 December 2020 to 1 January 2021 inclusive.

Office of Planning and Strategic Management

This office will close from 21 December 2020 to 1 January 2021 inclusive.

Marketing and External Relations

The Marketing and External Relations Directorate will shut from 3pm on 24 December 2020 until 1 January 2021 inclusive.

Creative Services will close a day earlier, on 23 December 2020.

The Future Students team will be unavailable from 24-29 December 2020, inclusive, and again on 1 January 2021. This team will be available from 8am-4pm on 30 and 31 December 2020, and you can contact them via phone, chat, email, SMS or online via AskACU.

Information Technology

IT Support Services will close from 25 December 2020 to 1 January 2021 inclusive.

Human Resources

HR’s North Sydney offices will close from 24 December 2020 to 1 January 2021 inclusive.

Offices in all other states will shut from 3pm on 24 December 2020 to 1 January 2021 inclusive.

Finance

The Finance Directorate’s North Sydney offices will close from 24 December 2020 to 1 January 2021 inclusive.

Brisbane and Melbourne offices will shut from 25 December 2020 to 1 January 2021 inclusive.

Student Administration

Fees and Candidature Services, Enrolments, Admissions, Timetabling and Room Bookings, Examinations and Results, and Course Information Management will close from 25 December 2020 to 1 January 2021 inclusive.

The Graduations team will be unavailable from 23 December 2020 to 1 January 2021 inclusive.

Student Systems and Policy will close from 24 December 2020 to 1 January 2021 inclusive.

AskACU will close at 1pm on 24 December 2020 and reopen on 2 January 2021. Future Students will be available from 8am-4pm on 30 and 31 December 2020, and you can contact them via phone, chat, email, SMS or online via AskACU.

Office of the Chief Operating Officer

The COO’s office will close from 21 December 2020 to 1 January 2021 inclusive.

Service Delivery and Improvement (Service Improvement Team and Service Central)

Service Central teams will be closed from 1pm on 24 December 2020 to 1 January 2021 inclusive.

The Service Improvement Team will be unavailable from 24 December 2020 to 1 January 2021 inclusive.

Office of Student Success

OSS will shut from 23 December 2020 to 1 January 2021 inclusive.

Student Engagement and Services

The Student Engagement and Services Directorate will be closed from 24 December 2020 to 1 January 2021 inclusive.

Student Accommodation in Sydney, Ballarat and Canberra will remain open during the holiday period. Residences will be staffed by Residential Advisors, with full-time staff on call during the shutdown period.

ACU Sport Gyms in North Sydney and Melbourne will be closed from 21 December 2020 to 1 January 2021 inclusive.

The Medical Centre in Brisbane will close from 21 December 2020 to 1 January 2021 inclusive. The Medical Centre in Melbourne will shut from 25 December 2020 to 1 January 2021, inclusive, but it will reopen for 29 and 31 December 2020.

The Track in North Sydney and Melbourne will shut from 21 December 2020 to 1 January 2021 inclusive. From 14-18 December 2020, operating hours at both these locations will be 11.30am to 2pm.


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