Business process management training

Do you want to deliver better services while spending less time doing things that don't really matter? Do you want to simplify processes to change the way you work for the better? Of course you do! To save time we need to take time to understand our work and how we can improve it. Business process management can help us by clarifying who does what, how to do it, and why it matters, all while improving customer experience, increasing efficiency, and improving quality and consistency of processes and services.

You will also find business process management useful if you are working with lengthy manuals or cumbersome Visio diagrams that can often be difficult to navigate. ACU uses a web-based system, Promapp, to assist with business process management. Promapp can be used to document processes clearly and simply, and is easily accessible by your team and other staff.

This training provides an opportunity to enhance your business process management skills and familiarise yourself with ACU’s Business Process Management Model.

Who is this session for?

This training is suitable for anyone responsible for:

• the day-to-day management of processes, known as ‘process owners’ (usually managers, supervisors, team leaders etc.)
• the day-to-day delivery of processes, known as ‘process experts’ (usually a staff member in a team who routinely performs the process)
• departmental process improvement or business analysis
• both academic and professional staff

When are training sessions available?

Business process management training is available on the following dates:

• Monday 14 February 2022
• Tuesday 29 March 2022
• Monday 9 May 2022
• Thursday 16 June 2022

Register now

To register, click the link above for the session you wish to enrol in and register via Staff Connect.

If you have any enquiries about registering for this training, please log a Service Central request.