Acacia EAP

In January 2024 the ACU Employee Assistance Program (EAP) provider will change to Acacia EAP. The follows a period of staff consultation and the results of a competitive tender process.

As a part of our ongoing commitment to support the physical and mental wellbeing of all staff, Acacia EAP will continue to provide counselling as well as health and well-being resources to help staff and their families proactively enhance their wellbeing.

Staff and their immediate family members can access:

  • up to 3 one-hour sessions of free, confidential counselling assistance per 12-month period
  • additional sessions covering nutrition, financial matters and legal advice
  • online health and wellbeing resources.

The program provided by Acacia EAP offer a 24/7 service, rapid response times and emergency telephone counselling, as well as a manager advice service. Dedicated First Nations, LGBTQI+ and Domestic and Family Violence support counselling services will be available as well as a general counselling number.

What does this mean for you?
  • Continuity of Support: Your access to the EAP services will continue seamlessly during this transition.
  • Services: The new provider will offer resources and benefits to address an array of personal and professional needs.
  • Confidentiality: Your privacy and confidentiality remain assured. All information shared remains strictly confidential.

Further details and FAQs on accessing the new EAP service will be available on the Employee Assistance Program staff webpage prior to the end of the year.

Please continue to use the contact information for Access EAP until the end of 2023 and the contact information for Acacia EAP from 1 January 2024.

Important to note: For staff currently utilising services with our current EAP provider Access, please be assured that this change will not impact your ongoing treatment. Your clinical professional will provide you with information around the change individually or see the FAQs for further information.

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