At times, we may experience work colleagues, clients or customers reaching out to us for support. We may be faced with people in heightened emotional states or unexpectedly sharing personal problems, sounding off in anger or frustration, upset or distressed, tense or anxious or just desperate for a listening ear.
This topic provides the knowledge and skills to be able to step into the shoes of an accidental counsellor momentarily and respond appropriately to people in need, when there may not be a professional immediately available.
What you will learn in this topic:
Anyone in an accidental counselling role as a result of conversations or requests for support that arise in the workplace from colleagues, customers, clients or the general public.
External: EAP Facilitator
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