About the Session

Do you want to deliver better services to your customer while spending less time doing things that don't really matter? Of course you do! To save time we need to take time to understand our work and how we can improve it. Business process management can help us by clarifying who does what, how to do it, and why it matters, all while improving customer experience, increasing efficiency, and improving quality and consistency of service. 

You will also find business process management useful if you are working with lengthy manuals or cumbersome Visio diagrams that can often be difficult to navigate for clear instruction or may appear overly technical. 

Learning outcomes: 

  • Apply ACU's business process management model 
  • Understand individual roles in process documentation 
  • Identify and document processes 

Who is this session for?

This training is suitable for anyone responsible for: 

  • the day-to-day management of processes, known as "process owners" (usually managers, supervisors, team leaders etc.) 
  • the day-to-day delivery of processes, known as "process experts" (usually a staff member in a team who routinely performs the process) 
  • departmental process improvement or business analysis 

CDF Competencies

  • Apply commercial acumen 
  • Deliver Stakeholder centric service 
  • Collaborate effectively 
  • Coach and develop 
  • Know ACU processes and systems 


Laura Hooper

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Course code: 20257
If you have any enquiries, please log a Service Central request

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