
Hope through love and service
News 23 AprilA message from the Provost Professor Julie Cogin.
12 April 2024
Share
The newly developed ACU Professional Services Hub model provides portfolios and faculties with a greater level of proactive coordination and integration across professional services. This ultimately improves services for staff and students.
The Professional Services Hubs consist of a group of professional staff located across several campuses. The hubs are key enablers for staff and students to access the right services, depending on their needs.
Staff in the hubs will continue to provide the highest standard of services and adhering to a set of fundamental principles outlined in the Service Charter. This charter forms the foundation of their services aligned with the ACU mission.
The first commitment outlined in the charter recognises our Catholic mission and commitment to the good stewardship of our resources. Accordingly, the foundation of our service principles maintain mission at their core and the hubs have been configured with a holistic approach to reliable service.
The structure of the hubs and their constituents have now been configured into our organisation chart and operations.
The two types of hubs, Portfolio Hubs and Faculty Hubs differ in focus and scale to fulfil the varying needs of the university and its operations.
Portfolio Hubs solve complex problems. They ensure specialist support and resources are applied in a consistent and holistic way for executive and senior managers within portfolios.
There are three Portfolio Hubs:
Faculty Hubs collaborate to efficiently streamline faculty-based processes in service delivery for a seamless experience for all staff and students.
There are three Faculty Hubs:
Each hub is governed by a Director, Strategy and Operations (DSO) who is responsible for each hub's performance. The role works collaboratively with the Professional Services Hub Group, Service Directorates and faculties to achieve alignment with the ACU mission and strategic plan.
Service Central continues to be the first point for service requests and enquiries. The hubs provide another layer to the Service Model to service those enquiries of a more complex nature than Service Central.
A set of Frequently Asked Questions have also been prepared which may address any outlying initial questions, and these will be refreshed when required as the hubs and our operations evolve.
A message from the Provost Professor Julie Cogin.
Join us for an online session designed to help you get the most out of EndNote when working on your thesis or publications.
Include an additional survey item in the Student Evaluation of Learning and Teaching (SELT) survey for units that are offered in Semester 1 (202530) and Professional Term 3 (202515).
Curious about how ACU is turning its equity commitments into real-world impact? Explore how teams across the university are creating meaningful change through widening participation projects.
The Digest from Academic Board meeting 01/2025, held on 19 February 2025, is now available.
All ACU staff and students are invited to a commemorative prayer service at your local campus ahead of Anzac Day. Please join us at your local campus to remember and honour our service men and women w...
As we move towards the celebration of Easter, Pope Francis reminds us of the meaning and joy of the passion, death, and resurrection of Jesus.
Register to attend the first Aquero Lecture of 2025.
A message from the Chief Operating Officer, Patrick Woods.
As ACU positions itself as a leading university in human flourishing, it is important to consider the value of community-engaged practices. The ACU and DePaul conference provides a perfect opportunity...
Please be aware of the following changes to payroll processing dates next week.
As reported in various news outlets, a recent cyber incident has impacted a number of Australian Superannuation funds. UniSuper has confirmed that they are not impacted by the incident but remain vigi...
Advance your career in teaching and learning with the Graduate Certificate in Higher Education. Enrol by 14 April 2025 to get started in Professional Term 4.
Applications for the 2025 Teaching Development Grants and Citations and Awards programs open soon. Register for an information session to learn how to be recognised for your contributions to teaching ...
ACU Library’s Research Engagement team is running their Research Essentials skills sessions again in 2025. Metrics Week 1 aims to introduce you to the types of metrics you can use in grant application...
A message from Deputy Vice-Chancellor (Research and Enterprise) Professor Abid Khan: ACU is integrating our research excellence within a comprehensive framework focused on human flourishing.
Thank you to everyone within our ACU community who engaged with Respect at Uni Week 2025. This year we focused on Shining a Light on Respect.
The Student Administration teams have been extremely active during the first quarter of 2025.
ServiceNow will now be used for receiving and referring complaints, as well as communicating with stakeholders regarding complaints and feedback received. Learn more about this and the recent changes ...
Student Communications (MER) compiles, edits and sends a monthly Student News and Events bulletin. This bulletin is sent to all students, nationally, and includes a broad cross-section of news, announ...
Visit Service Central to access Corporate Services.