Introducing Professional Services Hubs

A message from Chief Operating Officer Dr Stephen Weller:

The newly developed ACU Professional Services Hub model provides portfolios and faculties with a greater level of proactive coordination and integration across professional services. This ultimately improves services for staff and students. 

The Professional Services Hubs consist of a group of professional staff located across several campuses. The hubs are key enablers for staff and students to access the right services, depending on their needs.

Staff in the hubs will continue to provide the highest standard of services and adhering to a set of fundamental principles outlined in the Service Charter. This charter forms the foundation of their services aligned with the ACU mission.

The first commitment outlined in the charter recognises our Catholic mission and commitment to the good stewardship of our resources. Accordingly, the foundation of our service principles maintain mission at their core and the hubs have been configured with a holistic approach to reliable service.

The structure of the hubs and their constituents have now been configured into our organisation chart and operations.

The two types of hubs, Portfolio Hubs and Faculty Hubs differ in focus and scale to fulfil the varying needs of the university and its operations.

Portfolio Hubs solve complex problems. They ensure specialist support and resources are applied in a consistent and holistic way for executive and senior managers within portfolios.

There are three Portfolio Hubs:

• Corporate Services
• Deputy Vice-Chancellor (Education) and the Vice President
• Provost and Deputy Vice-Chancellor (Research and Enterprise).

Faculty Hubs collaborate to efficiently streamline faculty-based processes in service delivery for a seamless experience for all staff and students.

There are three Faculty Hubs:

• Faculty of Education and Arts
• Faculty of Health Sciences
• Faculty of Law and Business and Faculty of Theology and Philosophy combined.

Each hub is governed by a Director, Strategy and Operations (DSO) who is responsible for each hub's performance. The role works collaboratively with the Professional Services Hub Group, Service Directorates and faculties to achieve alignment with the ACU mission and strategic plan.

Service Central continues to be the first point for service requests and enquiries. The hubs provide another layer to the Service Model to service those enquiries of a more complex nature than Service Central.

A set of Frequently Asked Questions have also been prepared which may address any outlying initial questions, and these will be refreshed when required as the hubs and our operations evolve.

I thank you for your efforts to bring our new operational structure to life and am confident that the efficiencies and integration we achieve will stand us in good stead moving forward.